Meeting and Events Services - Frequently Asked Questions

Q: Where is Simon Fraser University Surrey located?

Simon Fraser University Surrey is located in Central City Mall in Surrey, BC. Our address is 250-13450 102 Ave. We are situated on a major transit route and across the street from the Surrey Central Skytrain station.

Q: How do I contact the University to book my event?

You will need to fill in our online room booking request form and then you will be contacted by a Campus Staff member.

Q: When is Simon Fraser University Surrey available for my booking?

The University is open Monday to Friday from 8:00 am - 10:00 pm, and Saturday from 8:00am - 5:00 pm. We are currently not open on Sundays for external bookings. As SFU Surrey is part of Central City Mall please refer to their website for mall hours and access. www.centralcity.ca.  Earlier openings and later closings can be arranged but extra staff must be booked at an additional cost.

Q: How do I confirm my booking?

You will hear from us within 3 days (Monday-Friday). We may not be able to confirm your request immediately but will be able to give you a good indication of space availability for evening and Saturday events during the Fall, Spring and Summer semesters.

Once space is reserved, you will be sent a room rental agreement. This agreement outlines the conditions of rental and specifics of your event. Facilities and dates are only considered confirmed when we receive the signed rental agreement and Certificate of Insurance from you.

Q: What methods of payment are acceptable?

You can pay for your event by cheque or cash.  Applicable taxes will be in effect.

Q: When should I make my payment?

Clients are required to pay the full rental costs in advance.  

Q: Do I need to pay a deposit?

No, not normally but depending on the timing and duration of your booking you may be asked for a deposit.

Q: What if I need to cancel my booking?

Notice of cancellations must be submitted in writing. Cancellations will be subject to the following fees: $50 charge is made more than one month before the date of the booking, 25% of room costs if between 1 month and 1 week; and 100% of room costs if less than one week before the date of the booking.

Q: What catering services are available?

SFU Surrey does not have catering services onsite. All food and beverage must be supplied by a recognized caterer, from a list of approved caterers, who have appropriate permits and licenses. Catering and payment will be arranged by the client directly with the caterer.

Q: What audio and visual services are available?

Each meeting room comes equipped with a data projector, speakers, lectern computer and a screen included in the room rental. We provide on-site technical support at an additional cost for the full range of our equipment. Please refer to our audio and visual services page for more information and rates. http://www.surrey.sfu.ca/itservices/labs.html

Q: Can I access the Internet during my meeting or event?

Yes, Simon Fraser University Surrey offers high speed ethernet connections to the Internet from all of its classrooms and lecture theatres. Please refer to our audio and visual services page for more information and rates. http://www.surrey.sfu.ca/itservices/labs.html

Q: Are there computer labs available for group instruction?

Yes, Simon Fraser University Surrey provides excellent computing facilities. Our labs include fully equipped teaching labs for Macintosh or PC instruction. Please refer to our audio and visual services page for more information. http://www.surrey.sfu.ca/itservices/labs.html

Q: How can I publicize my event?

SFU Surrey can provide way finding sign holders for your event at the main entrance points to the campus as well as outside of your meeting room. The Metal Display Stands (Poster size); Holds 22"W x 28"H poster board; 1/4" W slot along top for easy loading; Top of frame is 60” from the ground. All displays, exhibits and signage must be approved by Simon Fraser University Surrey and should be free-standing without attachment to walls, ceilings, or floors.

Q: Where can I store materials for my event?

Unfortunately SFU Surrey is not able to provide storage space for meeting and events.

Q: Is there Security at the Surrey campus?

Campus Security is onsite 24/7.Themain security station is located in the Dale B. Regehr Grand Hall on the Mezzanine level. Our parking lots are also patrolled 24 hours a day and there is a ‘Safe Walk’ program available for staff and guests for escorts to the parkade or Skytrain Simon Fraser University cannot assume liability or responsibility for damage or loss of personal property or equipment left in any meeting room or public area.

Q: Where can I find information about parking and public transport?

We are conveniently located on the SkyTrain line across from the Surrey Central stop. Transit schedules can be found at www.translink.bc.ca.

Visitor parking is available on level P5 of the parkade for guests coming to SFU Surrey for lectures and special events. Weekdays parking costs $2.50 per hour from 6:00 a.m. to 6:00 p.m., with an evening flat rate of $6 after 6:00 p.m. Weekends the flat rate is $6 from 6:00 a.m. to 6:00 p.m., with an evening flat rate of $4 after 6:00 p.m. Visitors are required to enter the stall number into the meter that is inside the stair/elevator vestibule on level P5. The meter accepts coins or credit cards. Voucher tickets are dispensed to be displayed on the dashboard of the vehicle.

Diamond Parking patrols and enforces all parking areas at Central City.  Vehicles with no paid voucher ticket or authorized parking decal will be ticketed. Violations cost $45 if paid within 10 days, and $60 if paid after 10 days.

All other parking on site is restricted, to faculty, staff, students with passes or shoppers.

Please note that the parking passes from SFU Burnaby are not valid at SFU Surrey

 

Q: When are service staff available?

Weekdays:
IT support: 7:45am to 10:00pm
Facilities staff: 7:30am to 6:00pm

Saturday:
IT Support: 8:00am to 4:00pm
Facilities staff: 7:00am to 3:00pm